Payments, billing and receipts

Sign in to the account you used for the purchase. In Billing, check the product, amount, currency and status, then open that record's details. The payment provider may show success while the site is still confirming payment and issuing download credits. Check the current available balance in My Credits to see what you can use for downloads; transaction history is not your available balance. Refunds, payment disputes and payments needing manual review have separate statuses, so do not treat them all as failed payments. Check the original billing record and your balance before making another purchase.

When a record offers Continue payment, use it to return to that transaction's checkout. If the result is unclear, check the original record's status first. Do not keep placing orders to resolve a delay in download credits. Close an unfinished payment only when its record offers that option. Closing an unpaid record does not issue a refund or cancel an active membership. If the close result is still unconfirmed, check the status again. Contact support with the record's reference if it needs manual review.

If billing management is currently available, you can use it to cancel automatic renewal for a membership paid by card. Cancellation takes effect at the end of the paid period. Direct plan changes are not currently supported. WeChat and Alipay memberships run for a fixed term and do not renew automatically. For a paid Stripe transaction, try the receipt button if one appears in its details; WeChat and Alipay billing records do not currently offer this option. If you cannot get a receipt, or have questions about duplicate charges, refunds or an unexpected status, contact support with the record's reference and a description of the problem. Do not send your password, email verification codes or full card details.