Sign in and recover your account

Google and email-code sign-in appear only when those options are enabled. If your account already has a password, you can sign in with your username or email address and password. Use your original account to view download history, download credits and billing records. While the page checks whether you're signed in, wait for the result. If that check fails, follow the prompts to retry or confirm your sign-in status; don't assume you've been signed out. If your history is empty after signing in, check which account you're using before creating another account or buying credits again.

Check the email address, your spam folder and recent messages. “Request accepted” doesn't mean the email has arrived. Wait until the on-screen countdown ends before requesting another code; repeated requests or incorrect entries may still trigger a temporary limit. The code has six digits and is valid for up to 10 minutes from when it's generated. Use the latest code for the same purpose in the browser where you requested it. Don't mix sign-in codes with password-reset codes. A code becomes invalid after 5 incorrect attempts. If it still hasn't arrived, contact support with your email address and the approximate request time. Don't send your code or password.

When email codes are enabled, go to the password sign-in screen and choose “Forgot password?” Enter the email address for your account. You must be able to verify that address, and it must belong to just one account. Banned accounts and administrator accounts can't use this reset option. In the form, enter the six-digit code and type your new password twice to confirm it. The new password is set only after the code and email ownership are verified. The response to a code request doesn't confirm whether the email address is registered or whether the email was delivered. A successful reset invalidates other sessions, so you may need to sign in again on other devices. If the page hasn't confirmed your sign-in yet, follow its prompts to check again; don't assume the reset failed. If you cannot verify your email, want to delete your account or need to make a personal data request, use the Contact page. We will verify your identity and may retain necessary transaction and security records.